My Meta Ads Aren’t Working! How To Talk With Meta Support
if you think there is something not quite right in
your ads and you like to speak with meta and get things resolved you have created a campaign then
you might want to talk with better to understand why so you can get problems resolved yourself
what's going on ad gang it's your boy Jerry the ad wizard coming back at you with a brand new
video and today we're going to be looking at something that you may be wondering if you're
running better ads and you need to talk with better maybe your ads aren't running maybe there's
something that you want to ask them maybe you need to query something and there's something in
your ad manage you're not quite right don't forget that you can speak to mea directly and get
the answers that you need in order for your meta ads to run as best as they possibly can do okay
so I'm going to go through some tips and tricks today to show you how you can speak with meta
directly so stick with us guys grab your coffees and grab your hats it's time to spit up some ad
magic okay so I'm going to go through exactly the options that you have if you want to talk to meta
directly if you're having any concerns or doubt about your ads you want to speak with them you
want to get them resulted okay so the first tip that I would give if you have the ability to the
network and the resources speak with somebody at meta directly okay this isn't an option that
everybody has no is fortunate enough to have an acquaintance in meta directly but if you do
talk to them okay they can get issues resolved very very quickly from the inside not everybody
has this it's not an available thing within your network if you know somebody working better they
can give you Direction plus the thing that you're looking for onto somebody else who can help you
very very quickly okay so that's my tip number one guys the availability and the connections and
the network speak to somebody at method directly who works there who can help us out method number
two to contact meta support the next thing I would recommend if you have a dedicated account manager
this isn't your Facebook rep this is your account manager typically if you're spending a certain
amount on meta then meta will assign you a proper account manager much like Google meta also have
teams that are a lot more robust than a Facebook marketing manager or a Facebook expert to help you
out on tiny little things sometimes I'd actually very much recommend staying clear of these guys
because they don't always have the technical knowledge they're not quite sure on what some of
the reasons are that expertise around the platform isn't too great so but this is for you guys okay
an account manager is if you're spending a certain amount of Meta Meta will choose an account manager
to work on your account uh same with Google speak to somebody directly in the company and you have
an account manager speak to the account manager if you can't speak to anybody in the company
directly and you don't have an account manager don't worry guys I've got you covered there's
going to be another step to this don't talk to a Facebook rep okay the amount of times he says
oh we had schedule an appointment some of these people they're very very insistent on wanting to
talk with you and when they do they realize that your expertise on meta ads is probably even
a lot higher than theirs okay these aren't dedicated account managers and account managers
who are highly Technical and trained within the meta system they are Facebook reps basically
Facebook sales reps that will allow you to do a very basic introduction into the system give some
recommendations that are super basic and don't really have capabilities or the capacity to help
you out on a technical level so if you have any queries this is what you need to do instead okay
I got a solution here that allow you if you don't have any of the two above points and you do have
a Facebook rep but you don't want to talk to them okay this is what you need to do guys instead
don't talk to your Facebook rep okay and that recommendation is to speak to meta through the
their support page I'm going to show you exactly where to do that it can move around a little
bit but I just wanted to show you where to speak with them if you need to speak with them directly
you don't need an account manager you don't need anyone on the inside you just need an ad account
and the website URL and then you can go and talk to meta directly some downsides to this is that
sometimes it can take a little while for meta to respond to you you'll normally put in a queue
that queue can range anywhere from 10 minutes to an hour sometimes I found you put in a queue and
then you get to speak to somebody directly you can share screenshots share screen recording and tell
them exactly the issue you're having and they'll get it resolved I found very very quickly very
promptly and very efficiently so I'm very much an endorsement of this if you can't do any of the
above two to get things solved quickly utilize The Meta support page it's a little bit hidden guys
so that's why I thought I'd make this because not everybody knows where to find it but uh I'm going
to show you exactly what we need to do to talk to meta okay right guys before we go any further if
you're new here don't forget to hit that like And subscribe don't forget to hit that notification
Bell so you never miss any more important updates we are here many times a week to help business
owners entrepreneurs digital marketeers get the best from their online paid media and digital
marketing strategies but without further Ado let's get on with the video okay guys so I'm in
The Meta ad manager and where you need to navigate to is this little dial here which is account
overview okay you're going to go to account overview like I said this may move but right now
it's an account overview this little dial here you're going to click account overview and you're
going to get bought to the account overview page which has a lot of the issues a lot of the
support cases that you've raised Etc here is exactly where we're going to find how to speak
with meta okay you're going to go all the way down to the very bottom guys and here it's
going to say do you need support do you still need help you're going to click contact support
here okay you're going to get navigated to the content support page and here is a form okay
you're going to select which ad account you're having a problem with you're going to select the
issues you're having and then it's going to ask you hey here's a text box here's an opportunity to
upload screenshots or a video or screen recording is the issue you're having okay so that's what
we're going to do and then we're going to be able to speak to mattera directly about the
issue very quickly and very efficiently okay so that's cool and then you start by prompting
it what is the issue that you're having okay so in this particular example we're going to say ads
stuck at zero Impressions the ads are moving the ads aren't working why is that happening we have
zero Impressions on our ads here it's going to give you a range of different options and we're
going to select the one that we think is most appable to us okay it's a form basically these
guys and as we fill in the form we get to speak to the letter at the end so that's kind of cool
so isue you're having here no delivery or under delivery that it's going to ask you hey which
ad account are you talking about so we're going to select the ad account that we're talking about
it's saying going to load and it's going going to ask you okay can you be more specic what is it
specifically around this and what I found what it's really really nicely here if you had the
opportunity or the ability to press something else this will allow you to customize what it is
exactly that you're talking about so out of all these things I potentially choose one of them but
I choose voluntarily I'm going to press something else and it's going to say okay what are the
issues going to press contact support as I just did it and then now here is where we attach our
video file we specify how we want us to contact us if the communications drop they'll reach back
out to us and make sure everything's resolved and this is exactly where we start as we can see here
guys wasting time 4 minutes okay it really depends on the time of day that you speak to these guys
here right now 4 minutes 4 minutes I need to wait before I can speak with meta and get this resolved
okay sometimes they're on the chat system for a little bit whilst they're trying and figure stuff
out but look guys this is really really responsive I fully admire meta for doing this they've done
this for a number of years and it is a very very quick and easy way to get things debugged and to
troubleshoot your ads if they are not working okay so really cool guys this is where you go to do
that and speak with M directly if you have any problems about your ads so it's going to typ an
example to show you the very end of the process yes I them my email I want them to reach me out
my phone number and I've I've typed in a little message so they know what the context of this is I
have found that you do need to repeat this so make sure you copy this message because as you talk to
this meta support system they don't always go into active mode straight away just copy and paste that
original message or the original message that you written for your problem it back into the chat
system and then will start working through it okay so that's just a little tip as well I found that
to be a little bit quicker so I'm going to attach a screenshot as well and the screenshot I'm using
is has been annotated as a screenshot of the ad account okay the issue that I'm having so they can
see exactly very quickly straight away what could be the issue okay so I've circled the fact that
these particular ads are stuck in preparing mode for a little while and the time on which they were
activ ated to let them know that these ads have been stuck here for a little while under preparing
delivery and haven't gone live okay so I did a screenshot I cired the bits are a problem which I
highly recommend doing as well and then I'll add it into this so they have some clarity as well
as to what I'm seeing and what I think what the issue could be okay so you want to give them as
much information as possible then you're going to press down here start chat and then it's going to
say request submitted support is on its way you're going to press here start chat it's going to give
you some automated messages it's going to say hey why didn't you try doing this and what you need to
do go here guys is press no okay did did this get you the help that you needed have a little read
it might have resolved it for you but if not press no and you're going to speak to an agent okay so
I'm going to press no and then is going to pass me on to somebody the next meta representative
at support to help us troubleshoot this problem here we go the next available agent will be along
shortly very good so hopefully that clears things up thanks so much for watching guys and that's it
for today I gang thanks so much for the support so much for watching if you have any questions at
all don't forget to hit a comment down below if you got any questions if that gives you a really
good idea how to speak to met how to contact them if you have any problems or any concerns you
can reach out to them directly and get them resolved if you have any questions at all give
me a comment down below I'm Jerry the ad wizard you can follow me at Jerry Griffith on LinkedIn
at Jerry ad wizard on Instagram and Jerry drugs everywhere else if you'd like to watch another
video on how to optimize your meta ad account to get the best from it AI click this video up here
and if nothing else and you made it this far thank you so much for watching I really appreciate all
the support and wherever you are in the world I B you peace love a wonderful rest of your day and
as always always I will catch you in the next one
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